NKR LAW ON THE ORDER OF DISCUSSING PROPASALS, APPLICATIONS AND COMPLAINTS OF THE CITIZENS

     Article 1 . State, public and other bodies must provide necessary terms for the citizens for realizing the rights guaranteed by the NKR legislation, presenting state, public and other bodies as well as proposals about improving their activity in a written way or orally and appeal against the officials, the actions of state, public and other bodies.
State, public and other bodies, enterprises, institutions, organizations ,their managers and other officials must receive citizens' proposals, applications and complaints and discuss them by the defined order according to their competence.
     Article 2. Written application of the citizen must be signed mentioning the name, surname, patronymic, essence of the proposal, application or complaint as well as datum about the place of work, educational institution and address. Application containing none of the above-mentioned information is considered unsigned, is not subject to discussion and is cancelled by the defined order. Those applications, which contain false name are not subject to discussion.
     Article 3. With the aim of discussing citizens' proposals, applications and complaints in time;      a)citizens' address, their proposals and applications to those state and public bodies, enterprises, institutions, organizations or officials, at whose direct disposal is the answer of the given question.
     b)complaints are given to those bodies or officials under direct subordination of which are those state or public bodies, enterprises, institutions, organizations or officials, whose actions are appealed.
     c)complaints, directed against the decisions adopted in common meetings of the members of cooperative and other public organizations, having no higher authorities, are submitted to appropriate executive administrative organ.
Complaints can be taken to the court by the defined order and in cases foreseen by the law.
     Article 4. All those state and public bodies, enterprises, institutions, organizations, their leaders and other officials who are not restained for the settlement of the problems proposed in the proposals, applications and complaints. These applications must be sent to the proper place not late than within five days, notifying the declarants about it, then during personal reception they are explained to whom apply.
     Article 5. It is prohibited to send citizens' complaints to those officials, whose actions are appealed.
     Article 6. Leaders of state and public bodies, enterprises, institutions and organizations must ensure the discussion of every proposal, application and complaint in time and combined analysis of citizens' proposals, applications and complaints, using the results of this work while solving the problems in appropriate sphere.
     Article 7. The citizen, who does not agree with the adopted decision of his proposal, application and complaint has a right to appeal his decision to that body or official, under whose direct subordination are the state or public body, enterprise, institution, organization or official who has adopted appealed decision.
     Article 8. Leaders of state and public bodies, enterprises, institutions and organizations, as well as other officials must organize personal reception of citizens.
Reception must be done by the defined order and on the days and hours the citizens are informed.
For organizing the discussion of complaints, applications, suggestions and reception of citizens in state and public bodies, enterprises, institutions and organizations are liable their leaders.
     Article 9. Applications and complaints are processed after their receive in state, public body, enterprise, institution, organization in charge to solve the question in essence, within one month period, and applications and complaints which do not require extra analysis and examination within 15-day period.
In case when it is necessary to pass a special checking, require additional materials or take other measures, the terms of processing the complaint or application can be prolonged by way of exception by the head or deputy of corresponding body, enterprise, institution or organization but no more than for one month, reporting the applicant about it.
Citizens' proposals are discussed during one month period, with the exception of proposals requiring extra analysis, about which is informed the author.
     Article 10. In separate cases citizens' applications and complaints are taken under special control and private terms are defined for their implementation.
State authorities of the republic and higher bodies of governing have a right to take citizens' complaints and applications under special control and require answers.
     Article 11. Process of citizens' applications is considered finished when the citizen has been answered about the undertaken measures.
The answer is given in a written form or orally by the consent of the author.
     Article 12. In local self-governing bodies, administrations and their bodies, as well as in enterprises, institutions and organizations, being under subordination of the given administration, check the state of discussion of citizens' proposals, applications and complaints and in case of necessity discuss the results of checking with administrations and in the sessions of permanent commissions.
Heads of administrations, other state bodies, enterprises, institutions and organizations must regularly report on the sessions of administration about the discussion work of proposals, applications and complaints.
     Article 13. For violating the defined order of discussing citizens' proposals, applications and complaints, guilty officials are called to disciplinary account according to the acting legislation.
Officials violating the rights of citizens or state and public interests, as well as pursuing citizens' presented complaint or application are instituted to criminal proceedings.
Producing an application or complaint by a citizen with the aim of slander and disgracing the honour and dignity of a person brings to an account according to the legislation.
     Article 14. This law does not apply to that discussing category of proposals, applications and complaints of citizens, which is defined by the criminal procedure, civil procedure, labour and other legislations of NKR.
     Article 15. Attorney General and dependent prosecutors of NKR realize a supervision over all ministries, state committees and departments, enterprises, institutions and organizations, cooperative and other public organizations during the discussion of citizens' proposals, applications and complaints, take measures for rehabilitating violated rights and with a purpose of defending interests of citizens, call the violating persons to account and take other measures according to the NKR law on Prosecutor's Office.
     Article 16 . Clerical work of citizens' proposals, applications and complaints in state bodies, enterprises, establishments and organizations is realized in accordance with the procedure defined by the NKR Government.

Order of discussing proposals, applications and complaints

Schedule of citizens'
reception

Application
by e-mail

Informations
About application- complaints and oral inquiries penitrated into the NKR Government Staff